HQ Garden Services Privacy Policy

1. Introduction

Welcome to HQ Garden Services (“we”, “our”, or “us”). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website https://hqgardenservices.co.uk/ (the “Site”) or use our services.

Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the Site.

2. Information We Collect

We collect information that you provide directly to us, information we obtain automatically when you visit the Site, and information from third-party sources.

2.1 Information You Provide to Us

We may collect personal information that you provide to us, such as:

• Name
• Email address
• Phone number
• Address
• Any other information you choose to provide

2.2 Information We Collect Automatically

When you visit our Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site.

We collect this information using the following technologies:

• Cookies: Data files that are placed on your device or computer and often include an anonymous unique identifier.
• Log files: Track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
• Web beacons, tags, and pixels: Electronic files used to record information about how you browse the Site.

2.3 Information from Third-Party Sources

We may receive information about you from third-party sources, such as public databases, joint marketing partners, and social media platforms.

3. How We Use Your Information

We use the information we collect to:

• Provide, operate, and maintain our Site and services
• Improve, personalise, and expand our Site and services
• Understand and analyse how you use our Site
• Develop new products, services, features, and functionality
• Communicate with you, either directly or through one of our partners, including for customer service, to provide you with updates and other information relating to the Site, and for marketing and promotional purposes
• Send you emails
• Find and prevent fraud

4. How We Share Your Information

We may share your information with third parties in the following situations:

• With service providers, contractors, and other third parties we use to support our business
• To comply with applicable laws and regulations
• To respond to a subpoena, search warrant, or other lawful request for information we receive
• To protect our rights, property, or safety, or that of our users or others

5. Your Data Protection Rights Under GDPR

If you are a resident of the European Economic Area (EEA), you have certain data protection rights. We aim to take reasonable steps to allow you to correct, amend, delete, or limit the use of your personal information.

If you wish to be informed what personal information we hold about you and if you want it to be removed from our systems, please contact us.

In certain circumstances, you have the following data protection rights:

• The right to access, update or to delete the information we have on you
• The right of rectification
• The right to object
• The right of restriction
• The right to data portability
• The right to withdraw consent

6. Google Analytics

We use Google Analytics to help us understand how our customers use the Site. Google Analytics is a web analytics service offered by Google that tracks and reports website traffic. Google uses the data collected to track and monitor the use of our Service. This data is shared with other Google services. Google may use the collected data to contextualise and personalise the ads of its own advertising network.

You can opt-out of having your activity on the Service available to Google Analytics by installing the Google Analytics opt-out browser add-on. The add-on prevents Google Analytics JavaScript (ga.js, analytics.js, and dc.js) from sharing information with Google Analytics about visits activity.

For more information on the privacy practices of Google, please visit the Google Privacy & Terms web page: https://policies.google.com/privacy

7. Google Search Console

We use Google Search Console to monitor and maintain our Site’s presence in Google Search results. Google Search Console provides information about how Google views our Site and helps us identify and fix issues that may affect our search performance.

8. Cookies

Cookies are small pieces of text sent to your web browser by a website you visit. A cookie file is stored in your web browser and allows the Site or a third-party to recognise you and make your next visit easier and the Site more useful to you.

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Site.

9. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the “Last updated” date at the top of this Privacy Policy.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

10. Contact Us

If you have any questions about this Privacy Policy, please contact us:

• By email: HQgardenservices@gmail.com
• By phone: 0772 724 3344
• By mail: 129 Home Park, Oxted RH8 0JT